Thursday, April 23, 2009

SWOT Analysis

One of the most commonly used frameworks in the business world is SWOT (Strengths, Weaknesses, Opportunities and Threats) for competitive analysis. A SWOT analysis can give a high level view to a organization's management regarding their current strategic positioning as well as insight into potential future road maps.

Another way of looking at a SWOT analysis is a 2 x 2 matrix. Strengths and weaknesses are generally internal factors, Opportunities and Threats external. Strengths and Opportunities are positive aspects and Weaknesses and Threats are negative.
This is a great structure to apply to make team members more aware of the current context for decision making and setting direction.

Strengths
  • What is our area of expertise?
  • What is our inimitable difference?
  • What are we recognized and associated with?
  • What are the key factors in driving our brand equity?
Weaknesses
  • What can we improve?
  • Where is the largest number of systematic failures?
  • Who are our biggest critics and what are they focused on?
Opportunities
  • Are there additional growth sectors in the market?
  • Can our products and services be applied in other areas or have other uses?
Threats
  • What are our processes dependent on?
  • What risks are associated with our business?
  • What is the probability of disruptions from external events?
Once the initial analysis is complete, it is critical to ask the right questions:
  • How can we leverage our Strengths?
  • How can we improve each Weaknesses?
  • How can we benefit from each Opportunity?
  • How can we mitigate each Threat?
This provides a good context to decide next actions from a strategic point of view and also allows managers to prioritize responsibilities based on what appears in the SWOT analysis.

Other methodologies that pick up after a SWOT analysis include matching and converting.

Matching uses competitive advantage to pair strengths with opportunities.

[Case Study] Starbucks is very well known for it's coffee, but it didn't become a huge success overnight. Upon analyzing their business models, Howard Schultz understood that what they were selling was more than just coffee, but an experience. By leveraging the Starbucks expertise in coffee, he was able to extend the brand offering to "re-creating the Italian coffee-bar culture in the United States [as] Starbucks' differentiating factor".

Converting means converting weaknesses or threats to strengths or opportunities.

[Case Study]
A threat McDonald's position in the wake of movies such as Super Size Me was a movement towards healthier living where McDonald's was decidedly not well positioned.

However, McDonald's is the world leader in standardized food preparation services, having pioneered the field in the 50's under Ray Kroc. With an opportunity in the growing healthy foods space, McDonald's leveraged it's strength and food processing skills to provide a new repertoire of products well outside their original hamburger mandate. Their product line retained their strength of delivering cheap convenient food (their hallmarks) while entering a new and growing market space.

Wednesday, April 22, 2009

Case Study: Manufacturing Capacity, Opening a New Factory

Introduction: A company is looking to open a new factory location (or close an old one) and is looking for your assistance in determining a location. How do you go about selecting where to open a new plant (or which old plant to close)?

Salience: There are many factors which are important in making this decision. For instance, how much capacity is required after the proposed changes? What is the distribution network needs based on geography? What is the cost of the factors of production (land, labour, capital) associated with different locations?

Causality: With the goal of optimal operations to achieve maximum profitability, each of these factors will have a different effect on how you make your decision. In closing an old plant, you will have to do a cost / benefit analysis of each plant and determine which one makes the most sense to shut down. The following framework can be adapted to better understand the closing of one factory to the entire manufacturing load and network.

In the scenario of opening a new plant, you technically have more flexibility in terms of which locations where you want to open (including even outsourcing capacity from others) so we can start to build a framework about how to decide what consitutes an optimal solution.

Architecture: There are many factors to consider in a holistic approach.
  • Geographic capacity demand.
  • Distribution of products.
  • Local labour, material and transportation costs.
  • Resource availability.
Geographic Center of Gravity First, let's simplify the model by assuming, cateris paribus, that the only thing that matters is geography. In this case, you can make an easy decision by taking mapping potential factories by using a center of gravity formula. "Gravity" in this case is capacity demand. Also, factories currently in operation would serve as negative "gravity". This is because they are already servicing demand in the area. The resulting "center of gravity" would be a reflection of an area with the highest capacity demand.

R = Σ [Vi x Qi] / n
Where:
  • n is the number of current factories in operation
  • R is the optimal vector of your new factory location
  • Vi is the vector describing the locations of your relevant capacity factors.
  • Qi is a weighting applied to the relative capacity impact of each location (a positive value implies a customer demand, a negative value implies a factory capacity supplied). This factor can also be scaled for other factors accordingly.
  • i is a counter variable iterating from 1 to n (encompassing all elements affecting capacity)
This formula assumes that each factory has identical weight in terms of capacity, costs etc. However, instead of a straight forward calculation of an average, each factory can be weighted with these additional factors to provide a more reasonable measure. For instance, each factory can be weighted with it's relative capacity.

Now, what if you only have a limited number of possibilities because of such factors as labour and resources are limited to big city areas etc? You need to match the profiles of your possible solutions to your "optimal" solution. However, in looking at your optimal solution, perhaps it will provide you with a potential solution that you had not previously considered (locating in a different town for instance).

Resolution: Although this is a very reasonable methodology, it only provides a mechanical answer based on the inputs provided and requires the analysts to accurately gauge the weight and importance of each individual factor. There may be many other influences such as political pressure to locate in a particular area. However, it acts as a logical framework for identifying the value of different locations while considering the broadest and more relevent factors relating to the capacity management decision.

[Case Study] A consulting company has 5 equally skilled consultants in the same field. 2 are in New York, one lives in Boston, MA and one in Philadelphia, PA. Their business is as follows is divided geographically as follows:
  • 20% Philadelphia
  • 50% New York
  • 30% in Boston
Assume that each consultant is equally effective and the work is divided evenly. Also, the last consultant is more flexible to travel (but all consultants generally want to travel as little as possible), where should the last consultant reside?

Using the formula above, what is the optimal location for the last consultant to reside?

[Answer: Hartford, Connecticut. Reasoning: Each consultant reflects 20% of the work load. This means that the consultant in Philadelphia can deal with the work load there. Two of the NY consultants reduce NY's capacity deficiency to 10% as does the consultant in Boston. Another way to look at the solution is that the only work left for this last consultant is equally split between New York and Boston.

The so in calculating the center of gravity, we learn that the optimal location solution is equidistant from New York and Boston (Hartford) - Note that Hartford was not a suggested location, but came up in the investigation.

Also note that the assumptions were just for simplicity in illustrating the solution, but the differences of the contributions, demands and travel costs of each individual component can be mathematically weighted against the whole - Philadelphia has more work demand than Boston, Senior Consultants do more work, costs for junior consultants is cheaper etc.]

Tuesday, April 21, 2009

Measuring Competitiveness - The Herfindahl-Hirschman Index

While CFA candidates are aware of the Herfindahl-Hirschman Index (HHI), let's look at the fundamental math behind the formula to understand exactly what is going on (and why this metric is a mathematically good formula for competitiveness).

First, look at the different models available for describing a market place (in decreasing competitiveness): Perfectly competitive, monopolistic competition, oligopoly, and monopoly.

Looking at the extreme cases, we would expect a company in a perfectly competitive industry would have an insignificant market share (mathematically represented by an infinite number of firms with an infinitesimal market share). A monopoly would only have one firm will all the market share.

How can we use an index to describe the competitiveness of the intermediate competitive states? Number of firms is one option, however it needs to incorporate the relative market share for each.

Now let's return to the formula for HHI:

HHI = Σ Xi, i from 1 to n
  • Xi is the percent market share of firm i x 100
  • n is the number of firms (or 50 if more than that)
Upon further inspection, the HHI index is strikingly similar (identical with some modifications) of the idea of standard deviation with a mean of 0. Each companies' real percentage market share is described as a variance from perfect competition of zero. The more any individual firms have a disproportionate control (variation) from the expected average, the more weight it is assigned mathematically by squaring it's value.

Also, why choose a limit of 50 firms? Why place any limit at all? Well first of all, for every 50 firms, each additional firm contributes less than 2% (remember that firms are added from largest to smallest) and therefore affects the HHI less and less (less than 4 points out of a possible 10k). This was probably put in as a computational limit in order to simplify calculation. There is very little precision or accuracy lost by discounting remaining firms beyond 50.

An economically and mathematically perfectly competitive market will have an HHI of near 0 (in theory only, as a nearly perfect competitive market with 100 firms with 1% will still have a score of 100). A maximum HHI score (indicating a monopoly) occurs at 10,000.

The CFA text book proposes the following HHI metrics for the various competition levels:
  • Perfect Competition less than 100
  • Monopolistic Competition 101 to 999
  • Oligopoly 1,000+
  • Monopoly 10,000
However, they also mention that the Department of Justice using different metrics (in the measure of degree of competition in the case of approving merger decisions) as:
  • Competitive less than 1000
  • Moderately competitive 1000 to 1800
  • Uncompetitive 1800+
In this respect, HHI is more descriptive of the actual competition rather than a four firm concentration ratio. For example, a monopoly is much less competitive than an industry with four firms equally sharing 25% of the market. This would be captured by the HHI score (monopoly 10,000 and four firm 2,500), but would be reflected in a four firm ratio as 100% as both cases being identical.